St. Francis Rehabilitation & Nursing Center receives national customer experience award

LACONIA — St. Francis Rehabilitation & Nursing Center in Laconia, a Catholic Charities New Hampshire skilled nursing facility, has received a 2026 Customer Experience Award from Activated Insights, a national benchmark of quality customer service within the senior care industry.

St. Francis Rehabilitation & Nursing Center was consistently ranked within the top 15% of care providers across the nation over the past 12 months in key customer service and operational areas.

The facility scored outstanding performance in metrics such as nursing care, life enrichment activities, seamless admission processes, safety and security, and more. Feedback was collected through monthly phone interviews with resident families over the past year. St. Francis was one of only a handful of facilities in New Hampshire to receive this honor.

“Our residents and their families trust us to deliver the highest level of compassion and personalized care day in and day out,” said Alain Bernard, assistant vice president of healthcare services for Catholic Charities NH. “Earning that trust — and maintaining the highest level of care — is the foundation of what we do. Achieving some of the nation’s highest levels of consumer confidence and satisfaction is a testament to our staff and leadership who give their all every single day.”

For more information, visit cc-nh.org.