Visiting Angels of Lakes Region receives 2022 Best of Home Care – Top 100 Leader in Experience Award

GILFORD — Visiting Angels has received the distinguished 2022 Best of Home Care — Top 100 Leader in Experience Award from Home Care Pulse, the leading firm in experience management for home care. The Top 100 Leader in Experience Award is the highest recognition awarded by Home Care Pulse and is only awarded to 100 home care businesses in North America. Recipients must consistently rank among the very highest in 10 or more quality metrics. As a Top 100 Leader in Experience Award recipient, Visiting Angels is recognized among the very best home care providers participating in the nationwide Home Care Pulse Experience Management Program.

This accomplishment demonstrates Visiting Angels long-term dedication to excellent care and quality improvement. To qualify for this award, 10 percent of Visiting Angels clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Visiting Angels received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Visiting Angels management team set goals to reach the highest level of Experience possible.

“We are honored that our clients and their families have recognized the hard work, dedication and commitment of our caregivers and office team. These awards encourage us to continue raising our standards. We continue to strive on improving the lives of those families that have entrusted care of a loved one to Visiting Angels." “Our caregivers are also equally very important to us. We want to ensure they feel appreciated and supported in delivering the best care possible to all our families we serve.” states, Debra Desrosiers, owner.

The Best of Home Care — Top 100 Leader in Experience Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

“At Home Care Pulse, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Todd Austin, President of Home Care Pulse. “When we see agencies like Visiting Angels that have so effectively provided outstanding care and employment experiences, we know we’re on the right track. Visiting Angels has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”

To find out more about Visiting Angels commitment to experience, visit www.visitingangels.com/LakesRegion or call 603-366-1993.