Katrina Randlett of NHMB earns Sapphire Award

CONCORD — The Center for Financial Training & Education Alliance recently gave Katrina Randlett, learning and development officer for New Hampshire Mutual Bancorp, the Sapphire Award — Council of the Year.

The award recognizes innovative approaches to education that have allowed continued employee learning and enhancement during the current health crisis. In her role, Randlett oversees the planning and execution of learning and professional growth, workplace engagement and leadership development for NHMB.

"Katrina implemented and maximized the use of technology during the pandemic and has taken full advantage of all our virtual capabilities," said David Cronin, executive vice president and chief human resources officer. "She has adapted the functionality of the tools provided to her to ensure that our vast employee training and onboarding programs continues to progress."

"I’m honored and humbled to have been selected for this award," said Randlett. "Our biggest challenge is that we are made up of three banks throughout the state of New Hampshire. It’s not easy for our employees to gather in one central location to learn, since some would have to drive more than three hours roundtrip for a training that lasts around an hour. We have benefitted from distance learning even before COVID-19. Distance learning is great on time, decreases mileage expense and for branches with limited employees, we don’t have to have employees gone for hours. Students have commented that they love being able to see the instructor over a webcam and that the small groups found within breakout rooms make them feel like a team. There has been less travel and hours aren’t lost to traveling to a traditional site. We love the fact we can have instructors from anywhere and that even though the experience is remote, there is still great growth and a wealth of learning."

Randlett joined Meredith Village Savings Bank in 1999 as a teller. She spent several years in roles including branch services manager and teller trainer. In 2017, she moved to risk management systems administrator for NHMB, and in 2019 was promoted to learning and development officer.

Randlett earned her teller and customer service certifications through the American Bankers Association, and is a graduate of the Northern New England School of Banking. Katrina has been an active member of the Center for Financial Training & Education Alliance Board for two years, representing the Lakes Region Council.

Randlett has volunteered with the Save for America Program and the Ashland Fourth of July Committee and participates in the Holderness Fire Association to create Halloween in Holderness. She lives in Holderness with her family.

To find out more about CFTEA, visit cftea.org.

For more information about New Hampshire Mutual Bancorp, visit nhmutual.com.