SCORE Lakes Region adds Laux and Rafferty as new members

LACONIA — SCORE Lakes Region recently welcomed two volunteers with substantial business credentials as its newest members, Roger Laux and Amy Rafferty.

Laux has 37 years of retail experience with two big box stores corporations. He managed numerous multi-million dollar retail outlets in New Hampshire. Among his responsibilities were operational controls, directing policy, and procedures that were centered on training, planning, goal achievement, and public relations. Laux's experience included meeting or exceeding operational goals, maximizing profit and sales, controlling expenses, and enhancing customer experience. He holds a BA degree from the University of Tampa.

Rafferty recently retired from New England College, where she was the director of Distance Learning and a member of the graduate school faculty. She had previously worked in non-profit organizations, including as director of Human Resources for St. Paul's School and in senior management positions with a Heart Association and an Independent Living Center. Rafferty is experienced in standards-based program design and evaluation and has been a tutor and editor for an online knowledge database system, consulted for educational and nonprofit organizations, authored study guides for online professional development programs, and contributed to numerous newsletters and Web sites on the subjects of management and online learning. She holds a Ph.D. in religion and a MBA from Suffolk University.

SCORE is a non-profit organization and a resource partner of the Small Business Administration. SCORE members provide free and confidential business counseling services to aspiring or current business owners. For more information about becoming a SCORE volunteer or receiving mentoring services the organization has to offer throughout the Lakes Region, call 524-3057 or visit www.scorelakesregion.org.

CAPTIONS: Roger Laux, Amy Rafferty