Customers of electric utility Eversource will soon discover their monthly electric bills have a new look. After seeking out customer opinions and input, the company is unveiling a number of new features intended to enhance bill clarity and help customers manage their energy use more easily.
"The revamped design of our new utility bill is in direct response to customers who have told us they would appreciate a more user-friendly format that makes it possible to spot the most important information at-a-glance," said Penni Conner, senior vice president and chief customer officer at Eversource. "We are hopeful that customers will find the modern, thoughtfully organized design of the new bill saves them time and is easier to understand."
Features of the new, full-color bill include a personalized graph illustrating customers' month-by-month electric usage history with an approachable, quick-reference summary, as well as a clear presentation of the amount due, due date, and supply and delivery charges. A new section will feature updates and tips for customers, such as information about tools available to enhance a home's energy efficiency. And Budget Billing customers will find a helpful overview of their budget amount and payments.
"We are always working to improve and continually seeking new solutions to enhance the ways our customers interact with us," Conner said. "With the understanding that our customers lead busy lives, we want to make managing payments and energy use as easy as possible."
Eversource customers in New Hampshire will receive their newly designed bill in late November. Customers who receive their utility bill electronically will also see the new format reflected on their digital bill.
To register to view and pay bills online, set-up automatic payments, or to learn about energy saving opportunities, visit Eversource.com.
Eversource's new bill format, shown above, is designed to help customers spot important information about their account at a glance. (Courtesy graphic)
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