Research study seeking input about social security administration customer service

Belknap County residents are invited to participate in a research study being conducted by the Institute on Disability at the University of New Hampshire. Researchers are looking for volunteers to provide information about communication-related barriers they experience when trying to access information related to social security administration programs such as social security retirement income, social security disability insurance or supplemental security income.

Participants must be least 18 years of age, primarily speak English at home, reside in a rural area of New Hampshire, and meet one of the following three descriptions: 1. have a cognitive, communication, mental health, physical, or sensory (hearing/vision) disability which limits your ability to work; 2. are a family member of a person with intellectual and developmental disabilities who receives Social Security benefits; or 3. are near or in retirement age to participate.

The study involves participating in one in-person hour-long focus group. A focus group brings together five to 10 people to respond to questions posed by researchers. The researchers will record the answers and use that information for their study. Those selected for the study who complete the focus group will receive a $50 gift card.

For more information or to volunteer, contact Stacia Bach at stacia.bach@unh.edu or 603-862-4320.