Matt Durling, a technician at Irwin Marine, earned a master certification with Mercury Marine, a rare accomplishment. (David Carkhuff/Laconia Daily Sun)
By DAVID CARKHUFF, LACONIA DAILY SUN
LACONIA — Matt Durling practices what he teaches.
A technician at Irwin Marine, Durling helps teach classes as a part-time instructor at Lakes Region Community College in the marine technology program.
But Durling recently went to school himself to acquire a rare certification of master technician with Mercury Marine.
"Master status is the highest technician honor you may achieve," Mercury Marine reports. "This is Mercury University's premier status. When you achieve this premier status you are recognized as demonstrating outstanding performance, professionalism and providing the highest standards of service."
Brian Morgan, associate professor of marine technology at Lakes Region Community College, said Durling fits right in as a part-time instructor.
"He not only has excellent technical skills, he has the perfect attitude for the teaching world," Morgan said.
"We're extremely pleased to have Matt here, and he has all the makings of being an excellent instructor," he said.
A Mercury Marine program coordinator, Morgan has served as a Mercury Marine instructor at LRCC for 15 years. The college offers all of the training for Mercury.
"There are very few technicians in the Northeast that pass the master technician test, and I would say that, if I'm going to guess, only two or three were awarded this year out of the Northeast," Morgan said.
Standards for achieving this status include being employed at a Mercury Marine dealership and passing the current Master test with a 90 percent score, according to Mercury. Qualifications include work experience and training background, job performance and technical skills, personal attributes, service assistance, customer service and the dealership's ability to serve Mercury customers.
Probably under 2,000 people worldwide hold this certification, according to Irwin Marine.
Jason Marceau, service manager at Irwin Marine, said Durling has worked there since March of 2007.
"In today's times it is very hard to find good qualified technicians in our area. Matt is a dedicated, hard-working individual. Always has a great attitude," Marceau noted.
Durling said he received the certification in February, which allows Irwin Marine to be a platinum dealer.
Mercury Marine, "the world leader in marine propulsion and technology," trains master technicians in topics such as software and system orientation, Mercruiser systems, fuel and electrical systems and various other aspects of the marine products.
Durling lives in the Lakes Region.
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