To The Daily Sun,
Have you had great service at a locally-owned Lakes Region Business? Do you have a story to tell?
While dropping off yet another pair of favorite tired-looking shoes to be rejuvenated at Daub's Cobbler Shop, owner, Jim Daubenspeck told me, that after 20 years of searching for the right chiropractor for his needs, he finally found one, right across the street at Healing Lakes Chiropractic. Relocating here from California, owner Valerie Lennon opened shop about two years ago in office space above Greenlaw's Music and Audio. He couldn't say enough about the quality of her service, and he should know; he once worked for a chiropractor.
Meanwhile, I recently had a wonderful experience at Infocus Eye Care located between the Belknap Mall and the Winnisquam Bridge on Rte. 3. I'd forgotten my Payflex card when I went there to place an order for new glasses. I was frustrated with myself because I knew that, though I could pay for the deposit with my debit card, it would mean extra work and time for me to then be reimbursed from my flexible spending account. The owner, Fred McDonald told me not to worry about it and said I could just pay for the entire balance when I picked them up. I didn't feel right doing that, but he insisted.
Stories like this happen every day. You might tell a friend or two, and that may encourage them to give these folks their business. But imagine if you told everyone. Word of mouth is the best advertising a business can get. An ad is biased; it's paid for by the very people who stand to benefit from it. But a testimonial from an uninvolved individual who has no skin in the game ... money can't buy that kind of endorsement.
I would like to encourage everyone reading this letter to share in a big way, any and all great experiences they've had with a locally owned Lakes Region business. Write a letter to the editor, like I've done here. Post to your favored social media network. Or maybe do both. What better way to encourage people to shop local while rewarding those who provide exemplary service and extraordinary skills. It might also encourage others to improve their customer service. That wouldn't be such a bad thing either.
On behalf of BIBA, I thank you in advance for your help in keeping the buy local movement alive and well. I look forward to reading many wonderful stories.
Vice President & Acting President
Belknap Independent Business Alliance (BIBA)
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