To The Daily Sun,
I would like to compliment Gunstock Ski Area for their exceptional care and dedication to the Nordic Center Trail grooming. This has continued throughout the winter season into this spring. When many Nordic Centers are picking and choosing which terrain to groom, Gunstock has consistently worked the groomer over the entire trail system. It's a pleasure to cross country ski and Gunstock. Thank you.
Last Updated on Friday, 28 March 2014 09:46
To The Daily Sun,
As a homeowner in New Hampshire for the past year and a half, I would like to express my displeasure with a specific aspect of the public services that my taxes contribute to: Our USPS mail delivery. In these past 18 months, I have had mail service suspended multiple times, totaling nearly four months of a lack of service. Here is a synopsis of some of my experiences:
I received a note from my carrier that there was a bee's nest near the box. The budding nest was removed and sprayed for within minutes of that day's mail. It resulted in over two weeks of suspended delivery.
Our mail carrier once told me that we weren't receiving mail because she, "couldn't turn around in our driveway." We live at the end of our street. I watch her turn around in our neighbor's driveway every day. When asked about the nonsensical nature of her response, she gave no explanation and left. For the record, I also joyously invited her to use our driveway at will, especially if it meant actually receiving mail.
I've been told my snowbank is not sufficiently cleared. I have my driveway and mailbox plowed during major storms, snow-blowed for others, and I am a 33-year-old male, lifetime New Hampshire resident who knows my way around a shovel all too well. My mailbox is clear, always. For the last month, the snowbank behind our mailbox is about 3-4 feet higher than anyone on our street, because of the extreme amounts of snow I've cleared from around it. My mailbox is much more accessible than most neighbors. Due to the previous difficulties with my mail, I'm very cognizant of it and spend extra time clearing it, making this claim all-the-more frustrating.
I have spoken with three different supervisors in the past two months about receiving my mail. The first time, I was told the supervisor would come check out my home personally and call me back. I never received a call. The next week I stopped by the post office to collect my mail, and asked the counter clerk if I could speak with a supervisor. She went out back, returned to tell me that he was "in a meeting," took my info and promised a phone call that never came. The third attempt, I finally did get a call back, another week later, from a man named Paul, who very clearly spoke to my carrier instead of inspecting my box himself, and was quite argumentative. At the end of the conversation, Paul instructed me to continue to pick my mail up at the post office, and "do a better job next year."
Today, despite the insulting nature of Paul's directive, I kindly stopped in to collect my mail, planning to leave before another frustrating encounter. Upon requesting my mail, I was told to wait for a supervisor. After a minute, a man came out front, threw a pile of mail on the counter in front of me, and barked at me to, "clear your mailbox." I briefly attempted to explain that I had spoken with somebody about my box already, and he interrupted me with a loud, angry declaration that, "You need to clear your mailbox." I would hesitate to allow parents to discipline a child with the tone of voice that this man used to speak to a grown man in public as part of his profession. It was probably the most egregious violation of every customer service law ever written, and I'm still a little in shock. Needless to say I don't know if it was Paul, as all I could think to do was kindly, quietly ask who his supervisor was. Surprisingly, he went to get her.
This leads me to my next point. I finally got to speak to the postmaster today, Kathy Hayes. While it was refreshing to finally speak to someone who seemed concerned about my predicament, it was also overwhelmingly obvious that she wanted the conversation centered on what I was doing wrong, and why this was all my fault. No apologies, no concern for the failures of her "supervisors," nor the inexplicable actions of her carrier. Just a calm, methodical discussion of my problems and what I have to do about my property.
A couple of weeks ago, at the height of my frustrations with a lack of service, I decided not to let it get the best of me. Since I have a sense of humor, I grabbed a 15-foot red rug from work and placed it in front of my mailbox. Shockingly, this rug laid perfectly flat from driveway to street running underneath my mailbox, with no hindrance from snowbanks. I placed a funny welcoming sign for our carrier to the royal red carpet on the mail post. My wife and I watched as our carrier finally drove up to our mailbox, stopped at it, and drove off uninhibited by any of the many excuses we've received. She still did not give us any mail, however. We can only speculate she either wanted to read the sign, or wanted to muddy our rug with her tires. Either way, it was pretty clear she wasn't concerned with snowbanks, bees, turning around in our driveway, or any other nonsense.
When I took a picture of my "red carpet" and posted it on Facebook for a few laughs, I was greeted with many, many comments about other people's experience with the Post Office. What shocked me was not their surprise or confusion at my struggles, but the commonality of their own, separate experiences. What I'm going through is not the exception, it seems to have become the rule. How sad that a once-respected, proud profession as morphed from the strong successes of, "Neither snow nor rain nor heat nor gloom of night," into the organizationally accepted failures of, "by any excuse plausible."
It's very clear to me, and to the many distress stories near and far, that any highly-publicized USPS problems are not in logistics, not in technological changes in communication, nor in the cost-effectiveness of the task at hand.
The struggles of the U.S. Post Office are not coming 45-cents at a time. They are interpersonal. They are organizational culture. They are one person, one customer at a time. They seem rooted in a loss of the importance of customer service, from the actual hand that should want to reach into a residential mailbox, to the incompetence of people actually, mindbogglingly, given promotions to the title of supervisor, and all the way to people given the position of "Postmaster."
People who have seemingly lost touch with where their priority should lie. When a postmaster forgets that she works for the residents of her own city, it might be time for a substantial review of the mission of the whole organization. I can only hope this letter might provoke some thought, and spur a little motivation to move in that direction.
For what it's worth, in addition to being a homeowner, I am a business operator in this city — a senior manager for a large employer (520 employees) in this state, a director on the local chamber of commerce; a director for the regional tourism association, a director of a statewide hospitality industry trade association. I have 17 personal years of New Hampshire public customer service experience, and as mentioned, a lifelong resident of our fine state. I take pride in the many successes of New Hampshire. Specifically, I have spent a lifetime dedicating myself personally and professionally to the idea that good, caring local business is a victory for all involved. Because of that belief, I want to speak up in regards to the ever-present, ever-mounting losses of the state's USPS.
I would be more than happy to discuss this matter further. Since I cannot yet do without the Postal Service for 100 percent of the correspondence necessary for my profession, home, and community affiliations (I think I'm up to about 95 percent), I still hold out hopes of someday getting reliable mail service. I've considered purchasing a P.O. Box, but the thought of coupling the same tax contributions I'm already making toward the post office with actually paying their office more money directly, simply due to their incompetence, is just too much for my stomach to swallow.
I can only hope that getting my story out can somehow make a difference.
Last Updated on Friday, 28 March 2014 09:43
To The Daily Sun,
In 2004 a group of businessmen and former Republican officials formed Americans for Prosperity, a group with the primary purpose of electing Republican candidates, which later included the repealing of the Affordable Care Act. The group is financed primarily by the Koch brothers, David and Charles, who run a large private conglomerate which owns 4,000 miles of pipeline that transports oil, liquefied natural gas and chemicals. It also owns Georgia Pacific Paper that sells Brawny Paper Towels, Quilted Northern Toilet Paper and Dixie Cups, as well as Stainmaster Carpet and numerous oil refineries and asphalt manufacturers. If it were a public company, it would be about seventeenth in the Fortune 500.
According to Bloomberg Business News, between 1999-2003, Koch Industries (pronounced "Koke") had paid more than $400 million in fines, penalties and judgments for environmental violations. In 2000, the company paid one giant fine of $30 million for over 300 oil spills in Texas and Arkansas.
It does not take an investigator to see that Koch has a motive for electing politicians who are sympathetic to its behavior, as well as its disregard for the environment. The mystery is how the Koch brothers get so many Americans to join them in their crusade to dismantle the ability of the government to regulate the pollution of your land, air and water.
As the months pass in 2014, you are going to see millions of dollars of TV ads speaking against the Affordable Care Act, also known as "Obamacare. Using paid actors, who claim they were personally hurt by Obamacare, the Koch brothers are expected to spend more than $60 million of their own money for the commercials.
Actually, Obamacare is not that complicated. It's basically an insurance program that expects this year to help about 7 million people without health insurance get affordable coverage. The Koch brothers want you to punish any politicians who voted for the new law, by voting them out of office. These malicious billionaires are also trying to convince everyone without insurance, especially young people, not to sign up.
You should know that as more companies, drop health insurance for their employees to save money, more Americans in the future will be left on their own to pay for coverage.
Within five years, your employer, or that of your family members, may drop or severely limit health insurance. Many more people in the future will have to pay entirely for their coverage.
If you or your children have to deal with both a pre-existing condition and the repeal of Obamacare, it will be impossible for you to find health coverage. To put it a different way, if a little baby in your family is born with a medical condition, he or she will never get medical coverage for the rest of his life. Obamacare forces the insurance companies to provide coverage — that stands up for you.
Do you want to vote against the law just to help the Koch brothers punish the government for the hefty regulatory fines their company has been forced to pay? If you are successful in helping Americans for Prosperity get rid of Obamacare, how will that protect your family's future health care options and its financial future? The choice is yours.
Last Updated on Friday, 28 March 2014 09:38
To The Daily Sun,
Here are some facts about cable TV. Movies are unwatchable because of six minute breaks for 30 commercials every six minutes. One hour of "Monk" on Channel 38 had 38 commercials in one hour!
I knew every Pawn Stars and Man vs. Food by heart. (Seen them all at least 15 times maybe more). I'm paying to watch commercials and reruns. I get two channels on my new TV over the air without an antenna.
The line ups at night or daytime are very imaginative. Pawn Stars, Pawn Stars, Pawn Stars, Pawn Stars, etc. You get the picture.
They can't keep a product as inferior as this on the market for very long before people react negatively. I hope they do.
Last Updated on Friday, 28 March 2014 09:33
To The Daily Sun,
Sgt. Bowe Bergdahl, American POW, captured June 30, 2009, turned 28, on March 28. To make a very long story short: American negotiators have been working on his release for the past few years and have been 'blocked' twice by the Karzai government; "Proof Of Life" videos have been received by the family.
Only one fact is needed to be discussed. This American soldier needs to be returned to his family and country.
Faith, trust, truth, responsibility and accountability are at stake and a failure here is a failure on this administration and every member of this Congress. All the cover statements such as, "everything that can be done is being done," "this is a number one priority," "we support our troops", won't cover the failure to bring home this American POW.
Happy birthday Sgt. Bowe Bergdahl? I doubt it. But his family can be sure to know and do know that there are those who continue to work and write, call and speak to representatives at "every" opportunity they get to remind them of their responsibility, and the fact that they would have to live with any such failure.
Last Updated on Friday, 28 March 2014 09:27