By ALANA PERSSON, LACONIA DAILY SUn
LACONIA — After scoring an impressive 100 percent overall rating by customers in 2015, Mike's Quality Car Care has been awarded the New Hampshire Approved Auto Repair Facility of the Year in the Independence Division.
"It's exciting that we were able to get this award, it's been a lot of hard work on the count of everyone working here," said Mike Klaubert, owner of Mike's Quality Car Care.
The business opened on Union Avenue in Laconia in 1989 and has since been serving customers throughout the Lakes Region. Finding that interactions with customers are the most rewarding part of his job it was not difficult for the team to provide customers with exceptional service. However, Chris Leone of AAA Northern New England noted that getting this annual award is difficult for dealerships in New Hampshire, as there are strict criteria that need to be met to receive the award.
As part of the qualifications, the repair facility must meet technician certification, as well as the 24 month/24,000 mile warranty, a written estimate and AAA-mediated repair dispute arbitration. Additionally, customer satisfaction ratings are taken into consideration and then scored against other repair facilities within the state. In 2009 Mike's Quality Car Care was ranked top of the state based on this criteria and was granted the is annual award for the first time. Leone said that in the years since the dealership first received the award they have been runners up for it with high levels of satisfaction across the board, before again receiving the prestigious award again in 2015.
"There has not been a single complaint from this facility in almost eight years," said Chris Leone of AAA Northern New England, noting that this accomplishment is very impressive and not often done.
Mike's Quality Car Care has received additional awards and acknowledgements in the community, such as the ASE Blue Seal of Excellence location with all ASE-certified technicians and is also recognized as the only RepairPal-certified repair center in the Lakes Region. The company has also been named as the Lakes Region's favorite auto repair center for 23 years running.
To find out more about how to become a customer at Mike's Quality Car Care call 528-8588 or visit their office location on top of the hill at 1145 Union Ave., Laconia.
Mike's Quality Care Care received the New Hampshire Approved Auto Repair Facility of the Year award for 2015. From left are Mike Klaubert, Chris Leone, Bill Kendrick, Shawn Bricknell and Tom Sanborn with the award. (Alana Persson/Laconia Daily Sun)
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