Mike's Car Care wins Auto Repair Facility of the Year

By ALANA PERSSON, LACONIA DAILY SUn

LACONIA — After scoring an impressive 100 percent overall rating by customers in 2015, Mike's Quality Car Care has been awarded the New Hampshire Approved Auto Repair Facility of the Year in the Independence Division.

"It's exciting that we were able to get this award, it's been a lot of hard work on the count of everyone working here," said Mike Klaubert, owner of Mike's Quality Car Care.

The business opened on Union Avenue in Laconia in 1989 and has since been serving customers throughout the Lakes Region. Finding that interactions with customers are the most rewarding part of his job it was not difficult for the team to provide customers with exceptional service. However, Chris Leone of AAA Northern New England noted that getting this annual award is difficult for dealerships in New Hampshire, as there are strict criteria that need to be met to receive the award.

As part of the qualifications, the repair facility must meet technician certification, as well as the 24 month/24,000 mile warranty, a written estimate and AAA-mediated repair dispute arbitration. Additionally, customer satisfaction ratings are taken into consideration and then scored against other repair facilities within the state. In 2009 Mike's Quality Car Care was ranked top of the state based on this criteria and was granted the is annual award for the first time. Leone said that in the years since the dealership first received the award they have been runners up for it with high levels of satisfaction across the board, before again receiving the prestigious award again in 2015.

"There has not been a single complaint from this facility in almost eight years," said Chris Leone of AAA Northern New England, noting that this accomplishment is very impressive and not often done.

Mike's Quality Car Care has received additional awards and acknowledgements in the community, such as the ASE Blue Seal of Excellence location with all ASE-certified technicians and is also recognized as the only RepairPal-certified repair center in the Lakes Region. The company has also been named as the Lakes Region's favorite auto repair center for 23 years running.

To find out more about how to become a customer at Mike's Quality Car Care call 528-8588 or visit their office location on top of the hill at 1145 Union Ave., Laconia.

08-11 Mikes Quality Care Care gets award

Mike's Quality Care Care received the New Hampshire Approved Auto Repair Facility of the Year award for 2015. From left are Mike Klaubert, Chris Leone, Bill Kendrick, Shawn Bricknell and Tom Sanborn with the award. (Alana Persson/Laconia Daily Sun)

Rock hopping in the heat

8-11 Rock-Hopping Charlotte

Joining the ducks and geese, 5-year-old Charlotte Picard from New Boston found refuge from the 95-degree heat on Thursday in the shady, water-cooled rocks along the Weirs Channel. (Adam Drapcho/Laconia Daily Sun photo)

Intruder found guilty

Deadlocked jury ultimately decided circumstantial evidence was enough to convict Regan

By GAIL OBER, LACONIA DAILY SUN

LACONIA — A jury found a former city man guilty of burglary in the night-time after deliberating for more hours than the actual trial took.
Michael Regan, 32, formerly of Arch Street, stood silently while his mother wept as his attorney, Ted Barnes, polled each individual juror as to his or her verdict.
With the conviction, Regan stands guilty of being one of two men who entered a woman’s home on Emerald Street at 1 a.m. on Aug 23, 2015, with the intent of stealing from her.
A widow and alone, she was awakened by noises in the house and told the jury she found the courage to peer out her bedroom door and see two men going through the things in her late husband’s office.
She said she was able to call city police through their direct number, but one of the intruders realized she was on the phone and shined a flashlight in her face. Both men fled but were caught by police 200 feet from the home.
The victim was unable to identify the intruders because she was blinded by the flashlight, although she told the jury one was dark-skinned.
Regan, who took the stand in his own defense, said he went to the house with two other men that night, including Kevin Gobeil, who had already pleaded guilty to burglary and was sentenced to 2 to 4 years in the New Hampshire State Prison. No third man was ever found by police.
Regan contended he never entered the home but fled in fear when he heard one of the other two break a window under the deck to get into the house. He said he lost his shoe while running away, fell down an embankment into a muddy ravine, and was knocked out until police found him with the assistance of a police dog.
Regan’s defense ended at 2:30 p.m. Tuesday and, after getting jury instructions from the judge, the 12 members began deliberating around 2:45 p.m. ending at 4 p.m. without a verdict.
The jury reconvened on Wednesday and, at some point, indicated to the judge that they were deadlocked, or that they could not come to a unanimous decision.
Judge James O’Neill issued an “Allen charge,” which, according to the U.S. 9th Circuit Court, is the generic name for a class of supplemental jury instructions given when jurors are apparently deadlocked.
The name derives from the first Supreme Court approval of such an instruction in Allen v. United States (in 1896.) In their mildest form, these instructions carry reminders of the importance of delivering verdict and ask jurors, typically those in the minority, to reconsider their positions.
In their stronger forms, said the 9th Circuit, these charges have been referred to as “dynamite charges,” because of their ability to “blast” a verdict out of a deadlocked jury.
The jury returned to the court room at 3:45 p.m. with their guilty verdict.
O’Neill ruled that Regan would be held in jail until his sentencing despite a request by his attorney that he remain with his mother in Massachusetts until then.
O’Neill was ready to go forward with sentencing but Belknap County Prosecutor Adam Wood said that he would like to consult with the victim and give her an opportunity to say something if she so desires.
It is unclear when sentencing will take place.
“This was a very important verdict,” said Wood, who said crimes of this type are terrifying to the victim and to the community as a whole.

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