LACONIA — Toyota Motor Sales (TMS), U.S.A., Inc., has selected Irwin Toyota Scion as one of 27 dealerships in the Boston Region to win the company's prestigious President's Award this year. The award honors those businesses that are superior in all facets of their operations, with an emphasis on maintaining Toyota's high standards for customer satisfaction.
In order to qualify as a President's Award winner, Toyota dealerships must excel in each of a series of categories, including customer sales satisfaction and customer service satisfaction, in addition to other sales and certification metrics. Dealerships that meet the requirements in all categories receive business cards acknowledging the distinction, national recognition as a President's Award winner on Toyota's site and a Tiffany crystal trophy or, in the case of repeat winners, an award plaque.
"We're a global company, but our local dealerships are the closest and most personal touch point for our customers," said Cooper Ericksen, General Manager of the Toyota Boston Region, "This year's winners have embraced Toyota's mission to provide the highest level of service and we're grateful for their support and partnership."
"We're excited and honored to win this prestigious award," said Chris Irwin, Vice President of Irwin Toyota Scion. "We've put a tremendous amount of effort into improving our level of customer service as well as facilities. We have to thank our employees and customers who made this possible."